This policy is concerned with the protection of your personal information only. Personal information includes any data that can be used to identify you as an individual, including your name, income, personal opinion, interests, home contact information, identification numbers, user IDs, passwords, ethnic origin, and age.
This policy describes the following practices:
- Collecting information
- Sharing your personal information
- Maintaining your personal information
We collect information about you in the following ways:
As part of your registration for AUSEOE’s services:
We will require your name, address, telephone number and payment information for billing purposes, and all information required for your application to your selected educational institution, and you will also be provided with a user ID and a password, or the ability to create a user ID and/or password. This information is kept confidential and stored securely by AUSEOE.
Automatically by AUSEOE’s software and services:
AUSEOE’s services contain features that automatically collect information from users, such as viewing times, usage statistics, and other tracking information – this information may be specific to your individual usage, or may be general and not connected with your personal identification.
As part of your use of AUSEOE’s services:
You will have the ability to fill out forms, on a voluntary basis, related to your application to educational institutions through our website. Although your provision of information through these forms is voluntary, failure to provide the information will likely result in an incomplete application to the applicable educational institution, and will therefore result in additional costs to you and/or automatic rejection of your application. All such information shall, nevertheless, be kept in strict confidence by AUSEOE, stored securely, and used by AUSEOE only to the extent necessary to provide our services to you. Once AUSEOE has provided your information to educational institutions for your application for admittance, AUSEOE does not have any control over the use of such information by educational institutions or any third party obtaining access to the information through the educational institutions, and you must deal with such persons directly respecting any unauthorized use of your personal information.
You may have the ability to post information through AUSEOE’s services, such as questions, comments and opinions. Please be advised that any personal information that you voluntarily post to any public forum or to any area where third parties may legally access it, will NOT be considered confidential in any way, and AUSEOE will not have any obligation to protect it in a secured system or obtain your consent to its disclosure, as you will have made the decision to publicly post it. However, at your request, AUSEOE will be happy to change it, remove it, or restrict access to it (subject to technical feasibility) in order to protect the integrity of the personal information.
You contact AUSEOE directly:
You respond to communications from AUSEOE:
From time to time, AUSEOE may invite you to provide us with information for specific purposes. We may ask for this information through feedback features on our website or software; we may send out e-mail inviting feedback or offering products and services; or we may ask you for information concerning support of our products or services. Your response to these communications may require you to submit personal information and opinions.
Your information is obtained through a third party:
Occasionally, AUSEOE will obtain information about you from third parties, such as mailing list providers, third party service providers, ISPs, or third party application or account providers. Third-party providers are responsible for obtaining consent for the release of personal information to us from those individuals identified on mailing lists, surveys, or through other collection methods.
Sharing your personal information:
Subject to any exceptions stated above in the collection of information section, should AUSEOE collect any of your personal information, we will follow these practices regarding the distribution of that information.
Your personal information is always protected:
AUSEOE uses reasonable precautions to protect your personal information and store it securely. Access to your personal information is restricted to those personnel who need it, and AUSEOE takes reasonable steps to prevent the unauthorized use or disclosure of your personal information.
AUSEOE only uses and discloses your personal information for the purpose providing you with the services, if it helps us facilitate your needs, improve our products and services, meet legal and regulatory requirements, or — to the limited extent possible — manage our internal business operations. Additionally, if there are any disclosure or use restrictions in your consent to the collection of your personal information, AUSEOE will abide by those restrictions (subject to the consent exceptions listed below).
AUSEOE may combine your information with other information into an aggregate form, so your information no longer personally identifies you. We may then disclose the aggregate information to third parties, so they can obtain an overall picture of AUSEOE’s services, geographic demand and/or usage patterns.
We only share your information with your consent:
AUSEOE provides your information to third parties only for purposes to which you have consented, and we require such third parties to keep your information confidential. You acknowledge that the purpose of the services is for you to apply to study at certain educational institutions within Australia and the New Zealand; accordingly, by using the services, you consent to our provision of your personal information (including your name, educational information, information input by you on application forms through our site, access statistics and other usage information) to such educational and other institutions (such as applicable governmental authorities) for the purpose of furthering your application to study at such institutions within Australia and the New Zealand. You further acknowledge that your such institutions’ and authorities’ use of such information will be in accordance with the usage rights as agreed upon between you and such institutions and authorities, and subject to the laws of the jurisdiction within which the institutions are located.
In a few situations, AUSEOE may be required to disclose your information without your prior consent. For example, AUSEOE may disclose your information if we are required to do so by law, or if we believe in good faith that such disclosure is necessary to:
- comply with law or legal process
- protect and defend our rights and property, or the rights and property of a third party
- protect against misuse or unauthorized use of any of AUSEOE’s services or other proprietary materials
- protect the personal safety of any person
AUSEOE will always try to provide you with prior notice of such disclosure; however, such notice may not always be possible or reasonable given the circumstances.
Maintaining your personal information:
AUSEOE has established the following practices regarding the maintenance of your personal information.
You can request access to your personal information at any time:
If, for any reason, you wish to review your personal information that AUSEOE has in its possession, you can contact our Privacy Officer, who will be pleased to provide you with all your personal information that AUSEOE has on file.
You can request changes to your personal information at any time:
Sometimes, it will be necessary for you to update your personal information AUSEOE has on file. For example, if you move or change payment information, you must update your information in order to keep receiving the services provided by AUSEOE. If you wish to make any changes or corrections to your personal information, please contact our Privacy Officer who will implement the changes. This will help us ensure our records are always up-to-date.
You can opt out of communications at any time:
Additionally, you always have the choice of whether you wish to receive information – such as e-mail updates – from AUSEOE. If you do choose to opt out of communications respecting products and services provided by AUSEOE, you may not obtain all the benefits we could otherwise provide, such as updates or warnings. AUSEOE will not have any liability to you for your loss of those benefits or any negative effects respecting your use of AUSEOE’s products or services.
You can request that your personal information be destroyed at any time:
A situation may arise where you desire to have all of your personal information that is contained in AUSEOE’s records deleted or destroyed. If this is what you wish, please contact our Privacy Officer, who will take care of removing your personal information from all of AUSEOE’s records. However, there may be situations where we are obligated to retain one archival copy of your information to allow us to comply with laws or respond to legal processes. We will inform you of all such situations, and will only use your retained personal information to the limited extent necessary to comply with such laws or respond to legal processes.
Contacting our Privacy Officer:
AUSEOE Pty Ltd.
Unit 2, 18 Hehir Street,
Belmont, Perth WA 6104
Phone: (08) 9478 5800
Fax: (08) 9479 4422
Toll free: 1300 0AUSEOE